Terms & Conditions


All bookings will only be considered final when full payment has been made and an official receipt has been given, or an official e-mail confirmation has been sent/received.

You remain responsible to check the confirmation accuracy and report any mistake to GRAVITY within 24 hours of booking for adjustment.

GRAVITY shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked, and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. We highly recommend that you arrive at least 30 minutes before your jump session time starts for the formalities of the check in procedures, which include providing an allocated wristband, issuing a pair of grip socks and familiarising yourself with the venue.


GRAVITY does not offer any refunds for pre-purchased jumping time. Customers who have pre-purchased jump time may not exchange their time slot for another, unless agreed in writing by a manager of GRAVITY.

GRAVITY reserves the right to re-sell any time slot where the customer does not arrive within 15 minutes of the designated start time.

Your session is only valid for the date and time booked as displayed on your confirmation e-mail, and are void if tampered with. These remain the property of GRAVITY and are non-transferable.

GRAVITY shall be entitled to cancel your booking at any time. In the event that GRAVITY decides to cancel your booking, it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund or the option to reschedule in the event of such a cancellation, but no other compensation shall be payable.


Various Age Restrictions are applicable in the park.

There is an under 4 years of age section. Only over 12 years old are permitted to use the ZipLine and no under 13’s shall be left without adult supervision or prior arrangements with management of the park.