Frequently Asked Questions


General FAQs

Monday to Thursday from 9am – 7pm
Friday to Saturday from 9am – 10pm
Sunday from 9am – 7pm

Bedford Centre
Corner Smith Street & Van Der Linde Road,
Bedfordview, Germiston

Store M7 on the Mezzanine Level, next to Nu Metro

Gravity is available to all ages. We have a dedicated Kids Park for kids aged 4 and under. You must be 13 years or older to attend any session without adult supervision.

Jumpers must be reasonably fit and healthy, and are subject to the age and weight restrictions (125kg) for each activity within the park.

Yes. Every jumper is required to sign a waiver. Those under 18 must have their parent or legal guardian sign their waiver. Waivers are valid for a 12-month period. Permission by phone or email is not accepted.

Yes, the guardian making the booking will be responsible for completing the waivers for all jumpers, under the age of 18, using the facilities.

You can conveniently book and pay for your session online. Walk-in jumpers are always welcome at Gravity and we are generally able to accommodate you. However, on weekends and holidays the park is often fully booked.

Yes, for groups of 10 or more a discount applies.

You can do an EFT to complete the payment for your booking. Walk-ins can pay at the venue when we have available space to accommodate additional jumpers.

For large bookings, you can book and pay online to secure your booking. Remember that there are discounts for groups of 10 jumpers or more.

You are entitled to transfer your booking subject to Gravity receiving your request for transfer at least 48 hours before the booked starting time. You must quote your membership number and the transferring membership number for us to effect the change on our system. Any requests for transfers must be made via email to bookings@jumpgravity.co.za.  Note: No booking cancellations are accepted.

You are entitled to cancel a party booking subject to Gravity receiving your request for cancellation at least 7 days before the booked date.

Payment deposits for parties made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by bank transfer. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value. An administration fee will be charged.

Please ensure you arrive at the park 30 minutes ahead of your pre-booked time slot.

You should wear comfortable clothes when jumping. Shorts, tracksuits, and t-shirts are good options. No sharp objects such as belt buckles or clothing studs are allowed on the trampolines. All jumpers must wear the official Gravity Grip trampoline socks while jumping. No jewellery or loose items are permitted while jumping.

It is the responsibility of each jumper to ensure that they arrive according to the prescribed arrival times.

If we are busy then you will only be able to use the remaining time of your booked time slot. During quieter periods, we will try to accommodate you as close to your preferred time as possible.

Very late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances. (T&C’s Apply)

We have a coffee shop and a snack corner available to keep your energy levels high. We do not permit any food or beverages to be brought into the park from outside. This is to maintain the hygiene and cleanliness of the park.

We can accommodate birthday parties, private parties, special events, corporate events, after school activities, themed sessions, team buildings and year end functions. For any other requirements please feel free to contact us on info@jumpgravity.co.za.

We have free jumping courts, a dodgeball court, four slam dunk courts, foam pits, a ninja course, climbing walls, an extreme zip line, a separate kid’s area and a host of special sessions available.

Absolutely, although it is much easier if you make a reservation online especially for an event or party. For parties and group bookings you can email us on,
bookings@jumpgravity.co.za 

The official Gravity Grip socks are included in the price of every session, so don’t stress.

Official Gravity Grip socks must be worn by all jumpers for both safety and hygiene purposes. They are yours to keep and can be use again on repeat visits, subject to safety approval. We are always releasing new designs so try and collect them all.

Gravity has 108 lockers available for the storage of valuables, phones and other personal items. These are offered on a first-come, first served basis. The lockers are used entirely at your own risk.

Safety is of paramount importance to us. We have trained staff, extensive safety rules and all park equipment is designed for safety. Trampoline jumping is comparable in risk to other extreme sports the like of skateboarding, snow skiing, ice hockey and football. It is important that if you decide to jump at Gravity, you do so only within your ability and do not attempt advanced manoeuvres which you have not previously mastered. Trampoline Parks have a higher safety rate than any other competitive sport. Follow all our safety rules and the chances of injury are minimal.

Yes, Wifi is free for all our guests. Be sure to check-in and share your photos and videos using #JumpGravity

There is ample safe and secure parking at Bedford Mall.

Our peak times start at 17:00 on Fridays and run until 19:00 on Sundays. School and Public Holidays are also considered peak times as well.

Additional Off Peak rates do not apply for events and parties as they are already discounted

Yes, we offer Fitness Classes, Trick Master Classes, Coaching Sessions and Team Sessions. For more information on these activities visit our Bookings page.

Anyone 13 or over may jump without a parent or guardian present. However, all children under the age of 18 will need to have a waiver completed by a parent or guardian. The waiver is available when making a booking online or at the park.

We have the Sky Café coffee shop which is situated on the Mezzanine area of the park which has a view of most of the park. There are multiple seating areas and free Wi-Fi available. Only jumpers using the trampolines will be charged the admission price.

There is wheelchair access to the park. For more information, feel free to contact Gravity via phone or email.

The last jumping session will begin the hour before our listed closing time.

The first jumping session starts at our listed opening time. Please check the availability of each time slot online. We strongly suggest that you book online to guarantee your preferred time slot.

Birthday Party Bookings

Book online or email booking@jumpgravity.co.za. Please note a deposit is payable by either credit or debit card upon booking, to confirm your party in our booking system.

Final party numbers must be confirmed 7 days before the day of the party. Our party rooms can accommodate a maximum of 20 people each, and 40 people combined. If you arrive on the day with less numbers you will be charged for the number of people on the booking. If plan to increase numbers, please let us know as soon as possible. While we always strive to accommodate our guests, it may not always be possible as we restrict numbers for safety purposes.

The minimum number of guests for a party is 8 people. We can cater for parties up to 40 if required.

Gravity does not offer catering for parties but can assist with orders from restaurants and suppliers in Bedford Centre. Please advise us of your catering requirements when you book your party.

We will email you a Gravity party invite template with your booking confirmation, which you are welcome to use or you can make your own.

The birthday parents are required to stay at the party and we request one adult per five children so if you have 15 children we expect a total of 3 adults to be present always. Most importantly please note that the parents hosting the party are responsible for the wellbeing of the children attending the party until they have been collected by their own parents or guardians. Parents must also be present in the party room when refreshments and the party food is being served.

Siblings over 4 years of age are welcome to be included as jumpers. Please note that this policy is strictly adhered to. Eligible siblings will be charged as normal party guests.

The first hour of your booking is reserved for your guests to enjoy the park and jump to their hearts content and the remaining hour is reserved for the birthday celebrations in the party room. Be warned that jumping after eating is not recommended.

You will be assigned a dedicated party host to ensure that all runs smoothly. Parents must be present in the party room when refreshments and the party food is being served.

Final payment is due 7 days before the booked date. Party package can be amended or refunded up to 7 days before the actual party. We accept cash, credit and debit card but please note that we do NOT accept payment by cheque.

Parties can be amended or cancelled anytime up to 7 days before the scheduled event without charge. If you cancel within 7 days, your refund will be subject to a late cancellation charge of R1500. If you book within the 7 day period the booking cannot be cancelled or moved without incurring a late cancellation charge of R1500.

If you have an additional question which is not covered above, please feel free to email us bookings@jumpgravity.co.za.